LiveHelp

LiveHelp® è la piattaforma di digital engagement nata per supportare gli obiettivi di vendita e di assistenza delle aziende sui canali digitali.

L’estrema flessibilità della suite, la massima personalizzazione delle feature e un team di professionisti di consolidata esperienza in ambito operations e marketing, fanno di LiveHelp® il partner più qualificato per il successo del progetto di digital engagement dell’azienda cliente.

LiveHelp® integra le soluzioni di chat e videochat con diversi moduli che massimizzano l’efficacia dei processi di pre e post vendita:

  • un chatbot, ovvero un motore conversazionale basato su Intelligenza Artificiale, che interagisce con l’utente e inoltra all’operatore umano i contatti ‘a valore’, fornendogli i contenuti della conversazione intercorsa
  • una piattaforma di ticketing che attiva e monitora i processi di escalation per le richieste che non possono essere gestite real time
  • una consolle di Business Intelligence in grado di segnalare tempestivamente anomalie e suggerire le next best action
  • un evoluto sistema di distribuzione dei contatti non voice (ACD) basato su un algoritmo che integra carichi di lavoro, disponibilità degli agenti e skill operatore

Nata nel 2004, LiveHelp® è una realtà tutta italiana che offre al mercato una soluzione estremamente personalizzabile in grado di far parlare i clienti con le aziende, a partire da qualunque canale digitale: sito web, area riservata, app, social network, payment device. Ad oggi LiveHelp® gestisce circa 250.000 contatti/mese, ed è stata scelta da oltre 200 brand nazionali ed internazionali. Per ciascun cliente LiveHelp® mette in campo un team di esperti in grado di disegnare una esperienza di contatto ingaggiante per il cliente e proficua per l’azienda, anche dal punto di vista dei costi di gestione. Ogni progetto include la formazione dedicata agli operatori e la personalizzazione del cruscotto di monitoraggio delle performance.

Denominazione Azienda:

Sostanza srl

SitoSiti Internet:

https://www.sostanza.it - https://www.livehelp.it

Contatti assistenza clienti:

035.363813

Blog:

https://blog.livehelp.it/

Sede Legale:

Via Daste e Spalenga, 28 - 24020 Gorle (BG)

Sede Operativa:

Via Daste e Spalenga, 28 - 24020 Gorle (BG)

Partita Iva:

03365340169

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