Abramo Deutschland

Sigillo Business Partner

Denominazione Azienda:

Abramo Deutschland

Sito Internet:

de.abramo.com/it/

Contatti assistenza clienti:

/

Blog:

 

Sede Legale:

Pommernallee 1, 14052 Berlin

Sede Operativa:

Pommernallee 1, 14052 Berlin

Partita Iva:

USt-IdNr.:DE278026332

Abramo Deutschland GmbH è nata nel 2014 a seguito del processo di internazionalizzazione del Gruppo Abramo. L’azienda berlinese opera come Customer Care Outsourcer multicanale e multilingua. I clienti sono player internazionali nell’e-payment, nel factoring e nell’e-commerce. Il servizio offerto è la gestione integrata del front office e back office sui canali email, telefono, live chat e social network.

La scelta strategica di basare a Berlino le attività di e-commerce ed e-banking comporta un concreto vantaggio competitivo nel reclutamento dei customer agents: il mercato del lavoro è particolarmente ampio e variegato, offrendo così agenti giovani e multilingua che permettono di efficientare i processi in termini di flessibilità contrattuale ed operativa.

Le attività di customer care in Abramo si basano su oltre 20 anni di leadership del Gruppo nel business process outsourcing e sulle esperienze maturate con clienti prestigiosi. Il customer care di Abramo impiega oggi oltre 7000 dipendenti per gestire 65 milioni di contatti nell’ultimo anno. Il fatturato derivante da tali attività ha raggiunto i 150 milioni di euro nel 2017.

Un’ulteriore scelta strategica sigificativa è quella di puntare all’innovazione in ambito di prodotti digitali, con l’obiettivo di apportare un valore unico nell’efficientare i processi specifici del customer service. La Abramo Solution Foundry lavora allo sviluppo di software quali WFM, triggering semantico e CRM Omnicanale, prodotti quindi tarati sui bisogni specifici dei nostri clienti e sulle sfide future dell’industria in cui operiamo, come la raccolta dei dati provenienti dall’IoT per offrire un evoluto customer care predittivo.

I frutti di tale strategia sono già oggi perfettamente visibili: grazie al know how ottenuto nell’implementare la gestione dei contatti via social network, siamo oggi in grado proporre ai nostri clienti la copertura dei social network come strategia per ridurre i costi di gestione di tutto il customer care.

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